What are the check-in and check-out times?

Check-in: from 15:00
Check-out: until 10:00
* The check-in and check-out times vary according to accommodation plans.

Can a solitary traveler stay at the hotel?

Yes.

What is the cancellation policy of the hotel?

20% of the price of accommodation will be charged if the reservation is canceled 3 days before the intended check-in day.
30% of the price of accommodation will be charged if the reservation is canceled 2 days before the intended check-in day.
50% of the price of accommodation will be charged if the reservation is canceled 1 day before the intended check-in day.
100% of the price of accommodation will be charged if the reservation is canceled on the intended check-in day or no-show.

Are guests allowed to bring food and drinks from outside the hotel?

No, no outside food and drinks are allowed. We provide beer, Japanese wine, Shochu(distilled beverage), whiskey and other beverages at the hotel.

What are the hours for reservation by phone?

Please call between 7:00 and 22:00.

How many days in advance should you be informed about a change in the number of persons?

Please contact the hotel by noon the day before your scheduled stay.

Can we stay with pets?

We are sorry that no pets are allowed at the hotel.

What are the hours for dinner?

Dinner is served from 18:00 until 19:00.
If you are to arrive later than scheduled, please contact the hotel in advance.

What are the hours for breakfast?

From 7:30 until 8:30.

Is your ryokan allergy friendly?

Yes. Please inform us about your allergy when making a reservation. We will try our best to meet your needs.

How many days in advance do you take orders for additional dishes?

We prepare side dishes that go with drinks. Please contact us only if you need to order something special.

Is there a place for midnight snacks?

We don't have a dining restaurant at the hotel. Please go to a restaurant or shop in the town or in other hotels.

Do you have a chartered bath or family bath?

No, we are very sorry we don't.

Is there a shop in the hotel?

Yes, there is. It is open from 7:00 until 22:00.

Are wheelchairs available in the hotel?

Yes, we have one wheelchair. Please contact us in advance.

Are there any vending machines?

Yes. However, we don't have cigarette vending machines. We don't sell cigarettes at the hotel.

Do you have Internet access?

Yes. Free Wi-Fi is available in guestrooms and the lobby.

Are there any microwave ovens?

There aren't any microwave ovens in guestrooms. Please ask the front desk or room service if you need to use one.

Is parking available?

Yes. We provide free outdoor parking spaces.

Do you have non-smoking rooms?

No, we don't. But if you contact the hotel by the day before your stay, we will clean the room air with a ozone deodorizer.

Transportation Service from/to Tsunagi Onsen Bus Stop

Do you offer transportation service to the nearest station?

No, we are sorry we don't.

Can you arrange a taxi for sightseeing?

Yes, we can.

Can you arrange car rental?

Yes, we can. Please contact us in advance.

What if I forget something in my room?

Please contact us and we will look for it. If we find it, we will send it to the delivery-desired address by cash-on-delivery.

Can payment be made with credit cards?

Yes. We accept Visa, MasterCard, JCB, American Express, Diner's Club, UC and Saison card.